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Help Desk Support Plan

Telephone and remote access software support for your Macs

 

Whether you are experiencing Mac system problems or just need some advice on configuring new devices on your network, our Help Desk will provide the expertise and help you need. Our Help Desk staff have extensive knowledge of the Mac OS and leading Mac applications, so most issues can be resolved in a single call. The Help Desk operates Monday to Friday 9.00 am to 5.30pm. Any member of your staff is able to use the service. Simply dial in on our dedicated line and explain your problem. We will provide a solution.

If our technician cannot resolve the issue over the phone, our Remote Access software will allow us to take control of your Mac and fix the problem for you. The process is secure as you provide us with a unique PIN code that lasts only for that session.

The plan provides one year of support for an unlimited number of incidents on up to five Macs for only £499. The plan is scalable and can be extended to cover further Macs if required. A Mac Help Desk Server support plan is also available and includes cover for Mac OS X Server software and up to five clients. This plan costs £699 for a single server, but can be extended to cover further servers.