Welcome to Support
Western Computer is an Apple Authorised Service Provider, all of our service centre technicians are trained and qualified by Apple. We only use genuine Apple parts, and all repairs are certified by Apple. We repair all Apple devices, both in and out of warranty.*
Please book a repair before visiting your local Western Computer store to get your device repaired. Ensure your device is ready before your visit.
Free warranty repairs
If your product is covered under Apple warranty or the Western Computer two year guarantee, there will be no charge for fault diagnosis, labor or parts. Please bring your original receipt if possible.
We aim to diagnose the fault within 1-2 working days for Mac, iOS devices can be diagnosed at the point of booking in. Generally parts are delivered next day, however, on some occasions this can take up to 4 days. Non powering on iPhone, iPad and Apple Watch can take 4-6 days.
There is no need to contact us for an update on your service job. We will keep you up-to-date every step of the way by email and let you know as soon as your product is ready to be collected.
2 Year Guarantee
We offer a 2 year guarantee when purchasing a new Mac, iPad, iPhone, iPod, Apple Watch, Apple TV or HomePod. We are confident your new Apple device will give you many years of service, but in the unlikely event that something may go wrong, we are the best people to look after your device.
We’re here to help you setup and get the most out of your Apple device.
You & Me
‘You & Me’ provides in-store advice and training, tailored to whatever you need to know next. We can take you on a tour of the Apple operating systems as well as setting up the essentials to get started.
All sessions take place in-store where you bought your product at a time to suit you. Walk out with a new confidence in using your Apple device.
You’re keen to use your new Apple device but would like some help getting everything set up and ready to go. Introducing you to your new device and setting it up ready for you to leave the store with a fully working device.
Setups include adding your mail accounts, messages and Apple ID as well as personal options such as parental and accessibility settings to your new device.
Mac Spring Clean
Ensure your Mac is really performing at its best with our Mac Spring Clean service. We check for anything that effects performance such as adware extensions and unnecessary anti-virus software. We assess where we can improve the devices performance. Finally we clean the machine itself and provide future advisories.
Leave the store knowing your device is looking and performing at its best.
Mac Data Transfer
We can transfer everything safely from your old device to your new one. We set up your user accounts, transfer mail accounts and Safari bookmarks and transfer all documents, pictures, iTunes music and applications.
A comprehensive service ensuring you and your new Mac are all ready to go as soon as you leave the store.
iOS Data Transfer
Our comprehensive service ensures all your data is taken across from your old device to your new iPhone or iPad. Including your documents, pictures and apps. Our staff will also transfer your vital statistics such as your Apple ID, email accounts, settings and preferences.
Leave the store, confident that you still have all your original data, apps and settings in place.
PC Data Transfer
Data transfer from Mac from Windows Transferring vital files such as documents, photos, movies and iTunes music. This service will set up your user account and install all the Mac updates you need. Leave the store with your new device up and running and ready to use.
Sometimes software issues are best resolved by completely restoring your iPhone or iPad to its factory settings. Our iOS service will not only reset your iOS device to factory settings but also includes cleaning your device and ports.
A fresh start all round for your iPhone or iPad to get it looking and working as good as new.
Our complete MacOS Reset service includes the two vital steps to restore your Mac to its original factory settings. Erase the existing macOS version and all your personal data, settings and applications. We’ll then reinstall the most appropriate latest macOS version for your device, ready to use for yourself or to pass on with confidence to a new user.
Protecting your data is vital. With this important service, we firstly explain the benefits and options for backing up files and data regularly. We also configure your hard drive with Time Machine to ensure your backups are running seamlessly. Time Machine is a unique Apple back-up application that works with all the internal and external drives containing your data.
Relax in the confidence that your data is protected, leaving you to enjoy your new or restored Apple product.
Screen Protection Installation
Protect your iPhone screen with our Screen Protector Installation Service. Using state of the art Belkin TCP equipment, the process ensures bubble free application and accurate screen protector alignment. The Screen Protector will protect against scratches, dirt and various knocks to make sure that your device will be protected for the future.
To see our full Service Centre Terms & Conditions please click here.
*Any device that is listed as “obsolete” by Apple can not be worked on at our Service Centres. If your device is listed as vintage you will be notified by our service centre staff and unfortunately, we will not be able to make a service booking for you.