I spoke with two very helpful members of the team when my iPhone became stuck in a reboot loop - Toofair and another whose name I didn’t catch. They talked me through cost/benefit of repairing my old phone vs purchasing a replacement, and recommended accessories for the phone I ended up purchasing. Super stressful situation…

I took my Mac in on Wednesday as i had trouble with the charging ports. I didn’t grab his name but the guy that served me was really helpful and gave me a couple of options. Within two days the technician had taken a look, diagnosed the problem, and fixed. Had my Mac back by…

Excellent customer service. We went in with a couple of issues with transferring from an iPhone 12 to 15 and also re syncing an Apple Watch. We had spent hours trying to sort it all and the gentleman sorted it all in under 30 mins! Can’t thank them enough for all the help received. Two…

Excellent job! Wasn’t expecting my Mac to be fixed coz it said a logic board replacement was needed but the technician Augus was willing to keep on trying and managed to get my Mac back alive! He offered to clean my Mac and then solved my Bluetooth problem as well.

I had the pleasure of working with Brad W, during my visit to the Store, and I couldn’t be more impressed! From the moment I walked in he greeted me with a warm smile and a willingness to assist. Brad W took the time to understand my needs and was extremely knowledgeable about the products…

Just went back in store again, and as always Brad W, great service. The AirPods sound as good as you explained.

10/10 amazing! Had a smooth and great experience at Western. I have been looking for a new iPad and was kindly assisted by Rhys who was extremely knowledgeable and friendly, he helped my decision and informed me of the in-store offers available. Would definitely recommend this store.

Having several i-pad issues to discuss and deal with, also to transfer everything from an old iPad to a new one, on the 25th of January I was very pleased to have visited Western Computers in Chelmsford. The service I received (from Brad B) was exemplary- he took a good deal of time to explain…

“I had an outstanding experience with Jack while getting help with my iPhone phone. His service was fantastic—he was knowledgeable, patient, and incredibly helpful throughout the process. Jack went above and beyond to ensure everything was sorted out efficiently. Truly excellent customer service. Highly recommend!” With all other customers before Jack got to me ,…

Perfect customer service. Brad B helped in choosing the perfect product. He was so polite and helpful. Highly recommended

I have been thrilled with the amazing service and help to learn more about restoring my phone and working on my lovely Mac iPad. The shop staff went above and beyond to make Sure I had my expensive pieces of equipment back in as short a time as possible. They just could not have done…

I have used western computers for a number of years and always found them very efficient knowledgeable and particularly helpful. The fact that I have used them for more than ten years and are still doing so speaks for itself. The thing that I find the most helpful is their patience and their willingness to…

Sam is extremely knowledgeable and helpful. Always impressed with their services here!. Super easy transaction when I bought my wife her birthday present!

On 26/10/24 I went in to western computer and was served by Jack. Who was absolutely brilliant did not try to oversell which convinced me to buy my new mini iPad from him. I paid A small fee and he set the whole thing up for me today I went back and spoke to him…

I had an excellent experience with the support team today! My iPhone stopped charging during the night for no apparent reason, and the team quickly diagnosed the issue. They not only solved it but also provided me with a new charger, as my old ones seemed to be incompatible—completely free of charge! Everyone was professional,…

Absolutely brilliant store. The staff are very personable, very knowledgeable, and able to adapt to different levels of customer competence. Advice on what product to purchase was sensitively judged in relation to our needs and setup support was outstanding. I wouldn’t hesitate to go back there.

The staff was very helpful and gave me honest advice when I thought my phone screen had cracked.

Outstanding customer service from Sammy,I went in to discuss buying my first iPhone from Western Computer having previously bought an iPad from them.I told him of my preferences and he guided me to the iPhone suitable for me,he couldn’t have been more helpful explaining things whilst setting it up,nothing was too much trouble.All in all…

Really great service received from Paul and the team at Western Computer. I took my MacBook Pro in as I could hear something rattling around inside. The team kept it in for a repair and within 24 hours I'd had an email to say it was ready to collect. Not only did they repair it,…

Fabulous service. Very impressive mastery of the techy stuff, even when we didn’t have all the passwords- Joost found a way to fix it! All the time keeping a good flow of banter going. Made the whole experience fun and reassuring. 10 out of 10