The staff was very helpful and gave me honest advice when I thought my phone screen had cracked.

Went into store in Chelmsford popped into Western computer store ( Apple). Was met by Sam B. What a fantastic, advice, service and left with a really positive feeling of being valued as a coutomer and person. Thank you Sam for making my shipping experience a pleasure.

“I had an outstanding experience with Jack while getting help with my iPhone phone. His service was fantastic—he was knowledgeable, patient, and incredibly helpful throughout the process. Jack went above and beyond to ensure everything was sorted out efficiently. Truly excellent customer service. Highly recommend!” With all other customers before Jack got to me ,…

The staff that took care of me at this shop - Justin and Abby - were absolutely outstanding in every way. They went completely above and beyond to ensure that I was given the best possible outcome regarding a repair to my iPhone which required a completely new device, alongside my dealing with an awful…

Really helpful throughout. Spent a considerable amount of time sorting out the issue I had when transferring my SIM card from one network to a different one

Went into the store today to get help with my daughters iPad which she had got part of the charger stuck in the port. Brad W was such a great help and was able to fix the issue very quickly saving me having to folk out on a new iPad! Highly Recommend

These guys couldn't be more helpful! (I had considered buying my new phone and laptop at John Lewis, but the staff there couldn't answer half of my questions). They really know their stuff, and are always happy to go the "extra mile" too. For example, when I purchased some protective glass covers for my phone…

I spoke with two very helpful members of the team when my iPhone became stuck in a reboot loop - Toofair and another whose name I didn’t catch. They talked me through cost/benefit of repairing my old phone vs purchasing a replacement, and recommended accessories for the phone I ended up purchasing. Super stressful situation…

I came to buy a replacement iPad and was guided through the options by Ben Holt, who was extremely helpful and well informed. I never felt pressured or rushed. He clearly loves Apple! In retrospect, I should have bought a more expensive model, even though this one has more than enough capacity for my needs.

I had purchased a second hand macbook pro recently and needed the whole thing cleaned and they were super helpful. They gave me a fantastic deal and were super friendly and helpful throughout. Will was a top man and answered a bombardment of questions from me, thank you lads and thanks Will! I can't recommend…

On 26/10/24 I went in to western computer and was served by Jack. Who was absolutely brilliant did not try to oversell which convinced me to buy my new mini iPad from him. I paid A small fee and he set the whole thing up for me today I went back and spoke to him…

I had an excellent experience with the technical support team regarding my MacBook, which wasn't powering on. Arthur, the technician, was incredibly responsive, replying to my concerns quickly and resolving the issue without any additional cost. His professionalism and expertise were top-notch! I also want to give a special mention to Robert, who handled my…

Outstanding customer service from Sammy,I went in to discuss buying my first iPhone from Western Computer having previously bought an iPad from them.I told him of my preferences and he guided me to the iPhone suitable for me,he couldn’t have been more helpful explaining things whilst setting it up,nothing was too much trouble.All in all…

What a brilliant team you are! I recently visited the store with issues with an old MacBook. The team took good care of me, suggested pragmatic solutions and ultimately fixed the problem. Thank you very much. I wouldn’t hesitate to recommend. The store can be busy so best to ask about the best time to…

I’m happy that I had my battery replaced with the Western Computer store in Leamington Spa! I dropped my phone off at 10:30am and received an email just before 2:30pm to say that it was ready to collect! Speedy service and will definitely use them again in the future!

I took my Mac book pro to have the screen replaced following an accident, this was an expensive laptop so well worth repairing, following some great service which restored the laptop to its former top quality, a freak update caused the laptop to fail to power up. Western Computer had my back and I'm very…

I took my Mac in on Wednesday as i had trouble with the charging ports. I didn’t grab his name but the guy that served me was really helpful and gave me a couple of options. Within two days the technician had taken a look, diagnosed the problem, and fixed. Had my Mac back by…

Went in to buy a replacement MacBook Pro. I had a general idea which model to buy, but the salesman explained to me that my preferred model was too highly spec’d and expensive for what I needed one for. How many stores would try to persuade you to spend less nowadays? Anyway bought the Pro…

I was helped by Brad B today. He gave me his full attention and the best customer service. He was so friendly and helpful. I asked many random questions and he was very patient with me and very thorough with the answers. Because of him, I will definitely return in the future with all my…

Really great service received from Paul and the team at Western Computer. I took my MacBook Pro in as I could hear something rattling around inside. The team kept it in for a repair and within 24 hours I'd had an email to say it was ready to collect. Not only did they repair it,…