On 26/10/24 I went in to western computer and was served by Jack. Who was absolutely brilliant did not try to oversell which convinced me to buy my new mini iPad from him. I paid A small fee and he set the whole thing up for me today I went back and spoke to him…

I spoke with two very helpful members of the team when my iPhone became stuck in a reboot loop - Toofair and another whose name I didn’t catch. They talked me through cost/benefit of repairing my old phone vs purchasing a replacement, and recommended accessories for the phone I ended up purchasing. Super stressful situation…

Went into store in Chelmsford popped into Western computer store ( Apple). Was met by Sam B. What a fantastic, advice, service and left with a really positive feeling of being valued as a coutomer and person. Thank you Sam for making my shipping experience a pleasure.

I’m happy that I had my battery replaced with the Western Computer store in Leamington Spa! I dropped my phone off at 10:30am and received an email just before 2:30pm to say that it was ready to collect! Speedy service and will definitely use them again in the future!

I ordered the new 14" MacBook Pro in early November. Abby was pleasant, efficient and had some good advice. The laptop arrived quickly and all went well. No problems.

Really great service received from Paul and the team at Western Computer. I took my MacBook Pro in as I could hear something rattling around inside. The team kept it in for a repair and within 24 hours I'd had an email to say it was ready to collect. Not only did they repair it,…

I had an excellent experience with the support team today! My iPhone stopped charging during the night for no apparent reason, and the team quickly diagnosed the issue. They not only solved it but also provided me with a new charger, as my old ones seemed to be incompatible—completely free of charge! Everyone was professional,…

Had an issue with my Apple Watch. Booked a slot and the colleague who came to help was spot on and managed to bring it back to life with a soft reboot. In all about 5 minutes. Generous with his knowledge.

I took my Mac in on Wednesday as i had trouble with the charging ports. I didn’t grab his name but the guy that served me was really helpful and gave me a couple of options. Within two days the technician had taken a look, diagnosed the problem, and fixed. Had my Mac back by…

Excellent service with our Apple iPads. We experienced a few "senior" issue's during the setting up process which required a visit to the Western Computer shop in the Regent Arcade. Thankfully and gratefully, Louis was on hand and quickly sorted our problems with the minimum of fuss. We cannot thank him enough for his technical…

On entry to the store I was greeted by a friendly assistant call Will. I had gone to the shop on the advice of another retail store in Cheltenham who had suggested that I go to Western Computers who were their own "go to guys". I gave a brief explanation of what the tech problem…

100% had amazing service from Jordan and Jack and Sammi. When I came in to buy a iPhone 16 pro max they gived all the information I needed I'm so happy with my phone and grateful for all there help and setting it up for me Would recommend them over anyone

Great service from the team at Western Computer Chelmsford. Took my iPhone in for a battery replacement. Unfortunately they discovered some some issues with the handset whilst the new battery was being installed but the team got this resolved with Apple and within 24hrs I was up and running again. I can’t fault the service…

Great service as always. Really transparent about all the products and costs for new items, repairs and upgrades. Really helpful team who don’t confuse you with tech. Thanks again.

I had an excellent experience with the technical support team regarding my MacBook, which wasn't powering on. Arthur, the technician, was incredibly responsive, replying to my concerns quickly and resolving the issue without any additional cost. His professionalism and expertise were top-notch! I also want to give a special mention to Robert, who handled my…

I was helped by Brad B today. He gave me his full attention and the best customer service. He was so friendly and helpful. I asked many random questions and he was very patient with me and very thorough with the answers. Because of him, I will definitely return in the future with all my…

“I had an outstanding experience with Jack while getting help with my iPhone phone. His service was fantastic—he was knowledgeable, patient, and incredibly helpful throughout the process. Jack went above and beyond to ensure everything was sorted out efficiently. Truly excellent customer service. Highly recommend!” With all other customers before Jack got to me ,…

The best customer experience. Had a problem with my phone set up. Went in expecting the usual from a mobile store. The assistant said I know what the problem is. Sorted in seconds. Thank you for such a good experience.

I came to buy a replacement iPad and was guided through the options by Ben Holt, who was extremely helpful and well informed. I never felt pressured or rushed. He clearly loves Apple! In retrospect, I should have bought a more expensive model, even though this one has more than enough capacity for my needs.

What a brilliant team you are! I recently visited the store with issues with an old MacBook. The team took good care of me, suggested pragmatic solutions and ultimately fixed the problem. Thank you very much. I wouldn’t hesitate to recommend. The store can be busy so best to ask about the best time to…