Western Computer will carry out all services and repairs as described on the Service Parts Authorisation form. Warranty repairs will not require authorisation and a description of the repair will be provided on the Service Collection form. When the service is covered by Apple’s warranty, an extended service contract or Western Computer guarantee, the relevant terms will apply. Western Computer may restrict service to one product per customer during your visit to a Western Computer Store.
Data Back-up prior to servicing your product
It is solely your responsibility to decide whether to back up and/or erase any existing data, software, and/or programs from your product prior to it being submitted for service. It is also your responsibility to ensure that the product does not contain any illegal files or data. We appreciate that customer data is very important and data loss during service is always a possibility. In some situations, data on a product may be unrecoverable, erased, or reformatted during service. In addition, you accept that your device may be sent out by a delivery carrier to be serviced by an external service provider. For these reasons, it is recommended that you back up your device and wipe it, prior to service. Western Computer is not responsible for loss, recovery, or compromise of data, software or programs or for loss of use of your product or other equipment due to services provided by Western Computer.
Inspection fees for in warranty and out of warranty situations
There is a non-refundable inspection and diagnosis fee for any device that is out of warranty when booked in for service. Current charges as of November 2021 are Mac £99.00 and iOS £49.00. A quote will be provided for the parts required to complete the repair upon completion of inspection and diagnosis. If a product is booked in for service under warranty but subsequently found to be out of the remit of the warranty conditions e.g. water damage, we will ask you to pay the standard inspection fee before continuing. The job will then be treated as an out of warranty situation and a quote provided for future costs. Should you decide to not go-ahead with the repair of a Mac after the diagnostics fee. You can receive a £50.00 credit towards upgrading to a new Mac purchased from Western Computer. This is to be used on the day of collecting your old Mac.
Inspection and Diagnosis
As part of the diagnosis procedure on your product, we may be required to use software that will document and record your Apple applications, operating system and hardware configuration.
Same-day iPhone repairs
Same-day iPhone repairs are subject to demand and availability and not guaranteed. Same-day iPhone repairs are only available Monday-Friday and must be dropped off with us by 12PM.
Situations where products may be returned without being serviced
Western Computer reserves the right to return the product to you without servicing it, if the reason for service is failure of parts that are not original to the product. We may also return the product without servicing it if the damage was caused by abuse, misuse or other external cause. In these cases, you may also be accountable for payment of our standard inspection and diagnostic fee.
Western Computer will not be responsible for any damage to the product that occurs during the service process that is a result of any unauthorised modifications, repairs or replacements not performed by Western Computer or an Apple Authorised Service Provider.
In the case of damage from unauthorised parts, modifications and abuse as described above, Western Computer will seek your approval for the extra costs to complete the service. This may also apply even when products are covered by an existing warranty or the product is protected by an AppleCare service plan. If you do not give your permission, Western Computer reserves the right to return your product with the service incomplete and still in a damaged condition without any responsibility on our part.
If, in order to repair your product, additional labour and/or parts are required, in addition to the initial quotation, Western Computer may seek your agreement to a new estimate of costs. If you do not consent to the revised charges, Western Computer may return your product and you may be responsible for the standard diagnostic fee.
Western Computer reserves the right to return the product to you without servicing it. Vintage devices can not be repaired using Apple Authorised parts as they are no longer produced. As an Apple Authorised Service Provider, we only use Apple-approved parts. If your device is not powering on or performing suitably we may not be able to repair the device using software.
Your product will be inspected for damage when it is booked in. The inspection is done by eye and is a simple external inspection. Further damage may be discovered in the service department where further inspection tools such as LED lights and digital magnifying devices are used. You will be informed of any additional damage that may effect the completion of work needed on your device.
When a part or product is replaced, Western Computer retains the exchanged part or product. The exchanged part or product is immediately sent to Apple and cannot be returned to you. The replacement part or product becomes your property. All iOS devices are exchanged with a equivalent product unless a same unit repair can be completed. All parts or replacement units carry a 90 day warranty from date of job completion unless original warranty extends further.
Collecting your product from Western Computer
Your product must be collected from Western Computer within 60 days after being notified by us that the product has been serviced. All charges must also be paid for at this point. After 60 days, Western Computer may notify you that it considers your product abandoned. If the product is not collected with all charges paid for within a further 90 days, Western Computer will dispose of it in accordance with applicable law.
Responsibilities after service
Western Computer warrants that the service will be performed with all reasonable skill and care and that, for a period of 90 days from the date of service, all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified.
If Western Computer is in breach of these T&Cs, it will only be responsible to you for any loss or damage that you suffer to the extent that such loss or damage was a foreseeable consequence to both you and Western Computer at the time you agreed to these T&Cs. Furthermore, Western Computer will not be liable to you for any loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored or used with your product and any failure to maintain the confidentiality of data stored on your product. The foregoing limitations shall not apply to Western Computer’s liability for: (a) death or personal injury, (b) fraud or fraudulent misrepresentation, or (b) any liability which by law cannot be excluded or limited. Western Computer specifically does not warrant that it will be able to (i) repair or replace your product without risk to or loss of programs or data, and (ii) maintain the confidentiality of data. Nothing in these T&Cs will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.
If service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorise Western Computer to transfer the information and accept such terms on your behalf in performing the service.
If you are not satisfied with our final response to your service request and you would like to use alternative dispute resolution, please contact the Retail Ombudsman (www.theretailombudsman.org.uk) to review your claim. Western Computer is not required and does not intend to engage in alternative dispute resolution.
These T&Cs are governed by English law. These T&Cs are the only ones that govern Western Computer’s service of your product.