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El Capitan 101: Mac OS X Support Essentials

£950.00 + VAT

About El Capitan 101: Mac OS X Support Essentials

OS X El Capitan Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X El Capitan.

Upcoming Course Dates 


14th-16th September
5th-7th October
17th-19th October
2nd-4th November

£950.00 + VAT

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  • Description
  • Course information
  • El Capitan 101: Mac OS X Support Essentials

    Course Objectives
    OS X El Capitan Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course is designed to give students a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

    Who Should Attend?
    • Help desk specialists, technical coordinators, service technicians, and other who support Mac users.
    • Technical support personnel in businesses that use Mac computers.
    • Technical coordinators or power users who manage networks of computers running OS X - such as teacher and technology specialists who manage networks or computer labs.

    What You'll Learn?
    • The troubleshooting process and how to use tools and resources.
    • Features and functionality of OS X El Capitan, including how to find more information.
    • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification.

    • Knowledge of OS X and basic computer navigation.

    Get Certified

    Demonstrate your knowledge by passing the OS X Support Essentials exam and earning Apple Certified Support Professional (ACSP) certification. This exam is available at an extra £85+VAT.

    How Do I Book? 

    To book a training course, please call our Training Coordinator on 0117 922 5661 or alternatively send an email to    

  • Course Duration: 3 Days

    Course Outline

    Part 1: Installation and Configuration
    • Install OS X El Capitan
    • Setup and configuration
    • OS X recovery
    • OS X software updates

    Part 2: User Accounts
    • User accounts
    • User home folders
    • System security
    • Keychain management

    Part 3: File Systems
    • File systems and storage
    • FileVault 2
    • Permissions and sharing
    • File system troubleshooting

    Part 4: Data Management
    • Hidden items and shortcuts
    • System resources
    • Metadata and Spotlight
    • File archives
    • Time Machine

    Part 5: Applications and Processes
    • Application installation
    • Document management
    • Application management and troubleshooting

    Part 6: Network Configuration
    • Network essentials
    • Advanced network configuration
    • Network troubleshooting

    Part 7: Network Services
    • Network services
    • Host sharing and personal firewall

    Part 8: System Management
    • Peripherals and drivers
    • Print and scan
    • System troubleshooting