Make an unlimited number of calls to an Apple Certified Technician who will assist you in diagnosing system faults or provide basic guidance on system set up and application use. The Help Desk offers a remote access service where our technicians will take control of your systems and resolve issues.
Western Help Desk Server offers support for your Apple Server, OS X Server software and leading third party server applications, with all the benefits of the standard Western Help Desk, such as unlimited calls and remote access.
Western Care on-site hardware cover is available to complement the Help Desk. With this level of cover we will send a technician to your premises if we cannot resolve the issues remotely.
Onsite response within 8 hours to resolve issues related to your workstations. (Loan equipment and repairs not included in this package).
Onsite response within 8 hours to resolve issues related to your workstations. All loan equipment and repair costs included.
Onsite response within 4 hours to resolve issues related to your mission-critical devices. All loan equipment and repair costs included.
Third party onsite hardware support is also available – £POA