Frequently Asked Questions

How do I book in a repair?
Please click below to book contact your local store and request service for your product. We’ll get back to you with the information you need to get your device booked in with us.

Book here

Can I get telephone technical support?
AppleCare provides expert telephone technical support for your Apple product. Complimentary telephone support is available for 90 days on Mac, iPhone, iPad and Apple Watch. You can contact AppleCare by calling 0800 107 6285. Ensure that you have your product serial number to hand before calling. Please note that our stores are unable to provide technical support over the telephone.

Can you give me an estimate over the telephone?
We are unable to provide estimates over the telephone. Your product will need to be inspected and diagnosed by our Apple Authorised Service Technicians before we are able to provide you with a cost for repair. If your product is in warranty or covered by the Western Computer guarantee, there will be no charge for the repair.

Can all Apple products be serviced?
Yes, as an Apple Authorised Service Provider we repair all Apple products including Mac, iPad, iPhone, iPod, Apple Watch, Apple Accessories and Beats. Unfortunately, we are unable to service products which are over 6 years old.

Do you repair cracked screens?
Yes, we repair cracked screens at all of our service centres. Please bring your product into our stores for an inspection and diagnosis.

Is my product covered by warranty or the Western Computer guarantee?
Input your product serial number here to check whether your product is under Apple’s warranty. If your product was purchased from Western Computer, it may be covered by the two-year Western Computer guarantee. Further information about the Western Computer guarantee is available here. We will be unable to repair products under warranty or guarantee with evidence of internal damage such as water contamination or non-authorised Apple parts. However, we will provide you with a cost for fixing your product.

Can you repair my Apple product if I didn’t originally buy it from a Western Computer store?
Yes – we repair all Apple products with a worldwide warranty, not just those purchased from Western Computer.

How do I send my device to you for mail-in repairs?
You will be contacted with full shipping instructions when you request a mail-in repair. It is very important that you use adequate secure packaging when sending your device. Always use the original packaging provided by Apple where possible, and try to cover up any product information indicating what may be contained in the package. If we receive a device and the packing is not found to be adequate, it will not be returned until we can provide suitable packaging which may cause delay and further cost.

What are your charges for Mail-in repairs?
We offer three different options for you to send the device into us. After we’ve repaired the device we will securely return your device and provide you with tracking information. If you do not have the original packaging including the brown outer box. Charges are applicable after booking an appointment. To book an appointment click here.

 

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Accepted Methods of Payment
Western Computer