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Brad, the manager was absolutely brilliant. He helped me fix the problem with my macbook pro. Very nice and helpful.
What a brilliant team. They are quite simply exemplars of customer care. I cannot fault the service received here.
Excellent service from Millana. Highly recommend
Western Computer in Chelmsford is absolutely fantastic. Excellent customer facing skills and in depth technical knowledge. Quick turnaround in resolving the with my MacBook pro.
Good old fashioned customer service. Davey the Retail Director (HQ), was so helpful and passed on my concerns to Paul (Cheltenham Manager) who helped me resolve it. Matt (Cheltenham Assistant Manager) was helpful in providing options for me. Much better than buying from Apple directly. I will make sure next time I buy an Apple…
Over the moon with the service and speed of fixing the broken screen on my Macbook Pro. Ryan was really helpful in handling everything at the start and then exceeded my expectations by having the job completed within 24 hours (instead of potentially 4 days as quoted). A very happy and relieved customer. Highly recommend…
I am grateful to the team for fixing my mac quickly. the battery needed replacement and the turnaround was quite quick, considering the covid times. I was pleasantly surprised that the data on my mac wasnt erased. Paul and Pete provided brilliant customer service. True Apple standard of service. Thank you
What a hassle free solution to what felt initially like it was going to be very painful. My Macbook Pro decided it wasn't going to work when I went to boot it up in the morning, after a quick phone call to Western Computer and an arranged lunchtime drop off at the store, I had…
Great service and professionalism. They sorted out my under warranty iphone, where Apple didn't. I would not hesitate to shop and go back to Western Computers and can't recommend them highly enough. There are no long queues in the store and it is a pleasant experience, unlike Apple Solihull.
Came in today to buy my university laptop and Paul was so helpful! Managed to preorder me my laptop within a matter of minutes, helped me find a sufficient adaptor for my USB drive and delivered some of the best customer service I have ever experienced (and I work in retail!). Thank you so much!…
Really good service, reset my iPhone when I forgot my passcode, very fast and extremely helpful! Even willing to help me just before they were about to close for lunch! Very dedicated, honestly saved my bacon! Proper life savers, amazing service! Really appreciate it.
The team were incredibly helpful and provided an excellent service. Highly recommend these guys!
Justin is my little life saver, had a real head scratcher and he was calm as anything. These guys are better than Apple, much less intimidating and super helpful. 100% recommend
Took my Apple MacBook Air in for repairs on Saturday - Amazing service. I had expected to have to leave it with them for repairs but the technical support was so good I was all sorted in 15 minutes. Thanks again!
Fantastic customer service. Polite and professional. Was given a spare piece needed for my Mac charger (free of charge) as it had been left and not reclaimed. Also very glad to see that proper coronavirus precautions were in place. Clear signs on the floor to maintain social distancing, and hand sanitizer readily available.
Incredibly helpful staff. Attended with a problem with my old macbook that mac refused to fix due to the age of the machine. They provided a lot of advice and looked at it and helped me out for free. They clearly cared more about helping me than trying to make a sale, would definitely recommend…
All hail to the chief! I am fairly Mac-savvy but needed expert help when my MBP would no longer boot (due to a totally filled SSD). Justin and his team tried several things, explaining risks every step of the way. With some boot-mode/clean-up magic, freeing 80GB, I'm back! Thank you, Western Oxford.
I had a problem sending emails on both iPad and iPhone . Lauren was really helpful and all sorted .Excellent service , very professional and friendly. Highly recommended .Audrey
Really helpful staff, Lauren and Andy. Good experience. I recommend this store!
Really impressed with the say they've repaired my computer. I have a 2015 retina macbook pro and they did a great job of replacing the battery but also doing a recall on my anti-glare. My computer feels like new, they also cleaned/or replaced the keys so it literally feels like it's brand new. Their expertise…