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macOS Support Essentials 10.12

£1,150.00 inc. VAT

About macOS Support Essentials 10.12

macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. 

£1,150.00 inc. VAT

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  • Description
  • Key features
  • What's in the box?
  • macOS Support Essentials 10.12 (Sierra 101)

    Course Objectives
    macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices and more. It's all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

    Who Should Attend?
    • People who manage computer networks or computer labs that run macOS
    • People who support Mac users

    What You'll Learn?
    Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to:

    • Use macOS Sierra tools and resources to troubleshoot macOS Sierra
    • Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra
    • Prepare for Apple Certified Support Professional (ACSP) 10.12 certification

    • macOS knowledge
    • Basic computer navigation skills

    Get Certified

    Demonstrate your knowledge by passing the macOS Support Essentials exam and earning Apple Certified Support Professional (ACSP) certification. This exam is available at an extra £210+VAT.

    How Do I Book? 

    To book a training course, please call our Training Coordinator on 0117 922 5661 or alternatively send an email to    

  • Upcoming Course Dates 


    21st-23rd February
    13th-15th March
    24th-26th April
    15th-17th May

  • Course Duration: 3 Days

    Course Outline

    Part 1: Installation and Configuration
    • Install macOS Sierra
    • Set Up and Configure macOS Reference
    • Use macOS Recovery
    • Update macOS Software

    Part 2: User Accounts
    • Manage User Accounts
    • Manage User Home Folders
    • Manage Security and Privacy
    • Manage User Account Passwords

    Part 3: File Systems
    • Manage File Systems and Storage
    • Manage FileVault
    • Manage Permissions and Sharing
    • Use Hidden Items, Shortcuts, and File Archives

    Part 4: Data Management
    • Manage System Resources
    • Use Metadata and File Search Technologies
    • Manage Time Machine
    • Install Applications

    Part 5: Applications and Processes
    • Manage Documents
    • Manage and Troubleshoot Applications
    • Manage Basic Network Settings

    Part 6: Network Configuration
    • Manage Advanced Network Settings
    • Troubleshooting Network Issues
    • Manage Network Services

    Part 7: Network Services
    • Manage Host Sharing and Personal Firewall
    • Troubleshoot Peripherals

    Part 8: System Management
    • Manage Printers and Scanners
    • Troubleshoot Startup and System Issues
    • System troubleshooting