Delivery and Returns

Shipping and delivery

We offer free delivery on online store purchases.

Please note that we do not deliver outside of mainland UK. Please allow 1-4 days for delivery. We aim to achieve the following delivery times for both UK delivery and In store collection:

Mon- Thur (Ordered before 1pm) > Next working day delivery

Fri > Monday delivery

Sat-Sun > Tuesday delivery

The above is subject to stock availability.

Please note all orders placed over bank holidays will be processed the next available working day.

If you have opted for delivery, you will receive an Order Dispatched email from as soon as your products have been dispatched from our warehouse. This email will contain a courier Tracking ID which you can use to find the status of your delivery, using the courier’s web portal. Please note that your order may arrive on separate deliveries. The estimated delivery times above will still apply.

Occasionally something will happen out of our control, such as floods, snow or other adverse weather conditions or things like, sporting events, which result in closed roads. We can’t be held liable if we can’t fulfill delivery due to reasons beyond our control.

If you have opted for In store collection, you will receive an email from us as soon as your products have been delivered and are ready for collection.

In store collection

Western Computer online store offers in store collection where you can collect your product from a store of your choice. This will be chosen from a list of available locations at the point of order.

We will notify you by email as soon as your products are ready for collection. Please do not try and collect your items before you have received a confirmation email from us.

Please remember to bring with you a copy of your order confirmation and valid photo ID as we will need to see this in order to release your product. This can either be a valid driver’s licence or passport. 

Unfortunately we are unable to release your products to somebody collecting them on your behalf. Please ensure you collect your order within 30 days of purchase.

Online Store Returns

If you change your mind and wish to return your product, you may do so providing you inform us no longer than 14 days of delivery or collection by completing the Return Request Form below.

If you no longer want your home delivery order, you will still need to accept delivery of the product.

Please allow 48 hours for us to process your return request. 

Once your Return Request Form has been accepted, you will receive notification from us authorising the return of your product. Any correspondence relating to return requests will be sent to the email address linked to your online customer account.

You must receive authorisation from us before returning products. You will need to return your product to us within 14 days of receiving authorisation. Any products returned without authorisation will need to be collected.

You can choose to return the product to any Western Computer store where we will offer you a refund or replacement.

If you are unable to visit a store, we will organise a courier to collect a faulty product. You may specify the address for the courier collection and you will also have the option to change your allocated date. You may use your own courier. However, if you choose to do so, you remain liable for the return of the product and we will not reimburse any courier costs. You are required to arrange your own shipping method if the device in unwanted.

Please be careful not to break cellophane/tape seals on any product until you are sure it is right for you. If the product has been opened, you will not be able to return your product.

Please note your original order confirmation form is required for all returns in store. 

Products should be returned in the original packaging.

Once your return has been approved, we will issue a refund onto the card you used for your original purchase within 14 days.

If you are canceling a Click & Collect order, please complete the Return Request Form. There is no need to visit a store. Please allow up to 4 days for return approval.

Once your Return has been approved, we will issue a refund onto the card you used for your original purchase within 14 days.

Brace Creative
Accepted Methods of Payment
Western Computer