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Careers at Western Computer

Work with a team of Apple enthusiasts.

Apple Business Specialist 
Bristol


Apple is becoming the preferred platform of choice for both desktop and mobile computing in the business sector. This has been achieved by offering a truly flexible IT solution that enables anytime anywhere business and by addressing the needs of media rich environments. Every business is looking to enhance and embed IT within their infrastructure, ultimately they want to raise standards and they need assistance in achieving these goals.

Target market:
Small and medium businesses
Local Government
Corporate

Job Purpose:
Proactively approach businesses with a view to becoming their preferred Apple provider. Identify key personnel within businesses, approach them and seek a face to face meeting. Explain our range of services and solutions, demonstrate core Apple technologies such as Mac OS and iOS and identify sales opportunities. 
Develop opportunities to provide system proposals/quotations, follow up and ultimately close the business.

The successful candidate will inherit some existing accounts and join a highly successful Apple Business team, who will support them during the learning process. 

Key Responsibilities:
Achieve a monthly and annual sales target 
Deliver sales activity reports and sales forecasts
Maintain a sales pipeline, prospect list and client database 
Approach all business accounts within your sales territory by phone, email or letter
Identify key decision makers and seek an introduction meeting
Build personal relationships with our customers and maintain them with regular contact
Develop and maintain a set of key accounts 
Communicate/demonstrate our solutions

Job Type: Full-time

 

To apply for this position, please click here

Apple Service Technician  
Bristol


Western Computer was established in 1984, we are one of the UK’s leading Apple solution providers. We have six retail stores across the UK, providing the entire range of Apple products and an array of third party macOS and iOS accessories. Each store has it’s own Apple Authorised Service centre, providing both in and out of warranty repairs for the entire Apple range of products. 

Our Bristol head office is the base for our business and education field sales teams, over the past 34 years we have built an excellent reputation in the industry and have established some long term trading partnerships with many well known corporates. As an Apple Solution Expert - Education, we provide Apple based solutions to the academic sector, including a number of Apple 1-1 schools and Apple Distinguished schools. 

Our support help desk and field engineering teams are based in Bristol, providing support to both the business and academic customers. Our Bristol service department undertakes service contract, insurance and consumer work via the Apple service locator and showroom walk in.

Job Description:
We are looking to recruit an Apple service technician to join the Bristol service team. The role is office based and will see the successful candidate diagnosing and repairing the entire range of macOS and iOS products. 

Roll and duties:
As an Apple service technician you will:
• Book in repairs for both consumer, business and academic customers
• Diagnose faults using Apple diagnostic tools and order replacement parts 
• Prepare estimates and communicate the work required to our customers
• Undertake hardware repairs and test once complete
• Troubleshoot software issues on both macOS and iOS devices
• Ensure quality control procedures are adhered to
• Accurately maintain service job sheets 
• Delivery exception customer service

Key Requirements:
• You must have excellent verbal and written communication skills 
• Have a smart appearance and a can do attitude 
• Be a team player and share new ideas and information with your colleagues
• Be able to manage your time and workload, to meet our customer expectations
• Have a passion for Apple technology and have had exposure to macOS & iOS 
• Have experience of technology repairs in an ESD environment (phones/laptops)
• Be able to demonstrate your ability to learn

Job Type: Full-time

 

To apply for this position, please email your CV to lee.ford@western.co.uk

Service Supervisor 
Cheltenham


We are looking for an enthusiastic and motivated I.T Technician / Laptop repair technician to work in our Cheltenham Store. The successful candidate must have experience in inspecting and diagnosing and/or repairing computers and mobile phones. We would prefer candidates with some customer-facing skills.

The day to day running of a busy Apple Service centre.
Diagnosing and repairing iMacs, MacBooks, iPhones and iPads with both software and hardware faults.
Replacing existing hardware devices.
Component level repairs including motherboards and graphics card.
Integrating with a strong team of friendly staff.
Using Apple's Global Service Exchange database on a daily basis.
Responsible for ordering, stocking and returning of official Apple parts.
Maintaining our high level of Apple KPI scoring.
Dealing with customers face to face in a professional and empathetic manner.
Skills / Qualifications / Experience Required

Must have previous experience of computer or phone hardware repair in a commercial environment.
Must be a team player.
Must be able to think on your feet.
Excellent communication skills both face to face and email.

Job Type: Full-time

To apply for this position, please email your CV to adam.rayton@western.co.uk

Store Manager 
Cirencester

Join us at our freshly updated Apple Reseller Store, a unique place where people come to discover Apple products and receive support and training on the Apple ecosystem. Be the manager of a new team and show your passion and expertise as you connect customers with Apple products.

 

Ideally, you will possess: 

 

A strong retail background including, stock control, driving sales, providing excellent customer service and the management and constant mentoring of a team of sales people.
A good understanding and passion for Apple technology
The skills to understand a customer's needs and provide the perfect solution
A friendly, confident personality with excellent communication skills
An organised and professional manner
Please include a covering letter that details your past retail experience and knowledge of Apple products as this is essential to the role.


Must have previous experience of retail management (2 years preferred).

Job Type: Full-time

To apply for this position, please email your CV to adam.rayton@western.co.uk

Key Time Sales Advisor
Preston, Oxford and Cheltenham


Join us at our Apple Premium Reseller Store, a unique place where people come to discover Apple products.

Be part of our team at Western and show your passion and expertise as you connect customers with Apple products.

Ideally, you will possess:

An understanding and passion for Apple technology
Smart appearance
A friendly, confident personality and good communication skills
Organised and professional manner
You're warm and friendly, and you love sharing knowledge
You have retail or customer service experience, or you just like helping people
You understand customer's needs and can provide the right solutions
You feel strongly about providing an exemplary customer experience
You're a team player who thinks quickly on your feet
You want to grow and learn in a changing environment
You will need to be able to work weekends

Full training will be provided on all aspects of the role.


To apply for the Preston position, please email your CV to daniel.cooper@western.co.uk 

To apply for the Oxford position, please email your CV to edel.griffith@western.co.uk

To apply for the Cheltenham position, please email your CV to adam.rayton@western.co.uk 

Full Time Sales Advisor
Cheltenham


Join us at our Apple Premium Reseller Store, a unique place where people come to discover Apple products.

Be part of our team at Western and show your passion and expertise as you connect customers with Apple products.

Ideally, you will possess:

An understanding and passion for Apple technology
Smart appearance
A friendly, confident personality and good communication skills
Organised and professional manner
You're warm and friendly, and you love sharing knowledge
You have retail or customer service experience, or you just like helping people
You understand customer's needs and can provide the right solutions
You feel strongly about providing an exemplary customer experience
You're a team player who thinks quickly on your feet
You want to grow and learn in a changing environment
You will need to be able to work weekends

Full training will be provided on all aspects of the role.

To apply for this position, please email your CV to adam.rayton@western.co.uk

Key Time Sales Advisor
Cheltenham


Join us at our Apple Premium Reseller Store, a unique place where people come to discover Apple products.

Be part of our team at Western and show your passion and expertise as you connect customers with Apple products.

Ideally, you will possess:

An understanding and passion for Apple technology
Smart appearance
A friendly, confident personality and good communication skills
Organised and professional manner
You're warm and friendly, and you love sharing knowledge
You have retail or customer service experience, or you just like helping people
You understand customer's needs and can provide the right solutions
You feel strongly about providing an exemplary customer experience
You're a team player who thinks quickly on your feet
You want to grow and learn in a changing environment
You will need to be able to work weekends

Full training will be provided on all aspects of the role.

To apply for this position, please email your CV to adam.rayton@western.co.uk