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Careers at Western Computer

Work with a team of Apple enthusiasts.

 

Key Time Sales Advisor
Cheltenham


Join us at our Apple Premium Reseller Store, a unique place where people come to discover Apple products.

Be part of our team at Western and show your passion and expertise as you connect customers with Apple products.

Ideally, you will possess:

An understanding and passion for Apple technology
Smart appearance
A friendly, confident personality and good communication skills
Organised and professional manner
You're warm and friendly, and you love sharing knowledge
You have retail or customer service experience, or you just like helping people
You understand customer's needs and can provide the right solutions
You feel strongly about providing an exemplary customer experience
You're a team player who thinks quickly on your feet
You want to grow and learn in a changing environment
You will need to be able to work weekends

Full training will be provided on all aspects of the role.

To apply for the Cheltenham position, please email your CV to adam.rayton@western.co.uk 

Apple Service Technician
Chelmsford

We are looking for an enthusiastic and motivated I.T Technician / laptop repair technician. The successful candidate must have experience in inspecting and diagnosing and/or repairing computers and mobile phones. We would prefer a candidate with some customer-facing skills. Experience in working with Apple products would be a huge advantage.

The day to day running of a busy Apple Service centre.
Diagnosing and repairing iMacs, MacBooks, iPhones and iPads with both software and hardware faults.
Replacing existing hardware devices.
Component level repairs including motherboards and graphics card.
Integrating with a strong team of friendly staff.
Using Apple's Global Service Exchange database on a daily basis.
Responsible for ordering, stocking and returning of official Apple parts.
Maintaining our high level of Apple KPI scoring.
Dealing with customers face to face in a professional and empathetic manner.

 

Skills / Qualifications / Experience Required

Must have previous experience of computer or phone hardware repair in a commercial environment.
Must be a team player.
Must be able to think on your feet.
Excellent communication skills both face to face and email.

Job Type: Full-time 

 

To apply for the Chelmsford position, please email your CV to brad.barnes@western.co.uk


Apple Educational Specialist
Bristol

Proactively approach all schools within a sales territory with a view to becoming their preferred Apple provider. Identify key personnel within institutions, approach them and seek a face to face meeting. Explain our entire range of services and solutions we provide, demonstrate core Apple technologies such as Mac, iPad and the software tools to support teaching and learning.
Generate opportunities to provide system proposals/quotations, follow up and close the business. Identify potential marketing/event opportunities such as Teach meets or Technology days where we could further promote our services within the region.
Manage existing accounts, keeping them informed of the latest Apple developments, that support teaching and learning. Encourage the use of Apple technology across all curriculum areas, with a view to expanding the existing deployment of iOS and macOS devices.

 

Key Responsibilities

Achieve a monthly and annual sales target
Deliver sales activity reports and sales forecasts
Build and maintain a sales pipeline, prospect list and client database
Approach all academic accounts within your sales territory
Identify key decision makers and seek an introduction meeting
Build personal relationships and maintain them with regular contact
Become their trusted advisor
Develop and maintain a set of key accounts
Communicate/demonstrate our solutions
Identify potential opportunities to market our services, events, trade fairs, teach meets Manage all aspects of the relationship, sales, service, training – account manage Attend Apple and third party training
Sustain and develop product knowledge

 

Key Qualities

Excellent verbal and written communication skills
Smart appearance
Ability to engage with all levels of management and SLT
Be an Apple evangelist
A friendly, confident personality
Be able to quickly establish and maintain personal relationships
Good administration skills
Be well organised and possess good time management skills
Have an understanding of the academic sector from either previous sales or working experience Hold a good level of basic IT knowledge
Have an understanding and passion for Apple technology
Ability to work alone and as part of a team
A desire to deliver an exemplary customer experience

 

Package

Competitive salary based upon experience Uncapped commission scheme
Company car or car allowance
Company pension scheme
MacBook Air, iPad, iPhone

 

Job Type: Full-time 

 

To apply for the Apple Education Specialist position, please email your CV to lee.ford@western.co.uk