Who should attend?
People working on their own who rely on a
Mac.
Those who find themselves in charge of a
small group
of Macs. Anyone who wants to be able to cure
simple
problems without recourse to a help-line.
What
are the course requirements?
Delegates should have a good understanding
of the
Mac OS and have used a Mac for several months.
Completion
of the following courses preferable:
Introduction to Apple Mac OS X
What are the training course objectives?
This is a practical course designed to give
delegates
the knowledge to resolve simple hardware
faults and
more complex software problems. Attending
this
course should save hours of lost time and
reduce
blood pressure levels.
What
are the training course contents?
Is it hardware or software?
The hardware components
Power supply, UPS, mains protection
Peripheral interface pros and cons:
USB,
Firewire, PCI.
Legacy interfaces: ADB, Serial/Modem,
SCSI
Supporting peripheral devices
Hard disk drives, disk fragmentation
CD ROM, DVD, floppy disks and other
removable media
Memory installation and problems
Displays, confi guring a non-Apple
display,
calibration
Log in and User problems
System Preference issues
Font management
Printer problems
Simple network problems
Protecting yourself from viruses. How
to tell
the difference between a real virus and
a
hoax virus
