What are the course requirements?
Delegates should meet the following prerequisites for the Mac OS X
Support Essentials course:

• Basic Mac OS X knowledge
• Basic troubleshooting experience

What are the training course contents?
An overview of the basic hardware components.

• Overview of course and the certifi cation process
• Mac OS X installation and troubleshooting
• Creating accounts for multiple users on Mac OS X and troubleshooting common account problems
• File Systems: The Mac OS X file system, including formatting of disk drives, the file system layout how files are managed on Mac OS X
• The user and group permissions model
• The differences between native, BSD, Java, and Classic applications
  running on Mac OS X
• Command-Line Interface: Using the Terminal application, using BSD
  commands to accomplish simple administration tasks
• Using the Network Utility tool to determine the cause of the problem
  when a system is unable to access network services
• Using Mac OS X to access network services, including file, mail and web servers, as well as basic directory services
• Sharing files using AFP, SMB, FTP and HTTP. Securing services using the Mac OS X firewall
• Peripherals: How peripherals are supported in Mac OS X, with an
  emphasis on USB, FireWire and Bluetooth buses
• Printing: Configuring and troubleshooting printing on Mac OS X
• Startup Sequence: Troubleshooting the different stages of the Mac OS X start up sequence
• Troubleshooting: Using the troubleshooting flowchart and the various resources and practices to troubleshoot workstation problems. Using the skills learned in the course to troubleshoot specific equipment requirements on a computer “broken” by the instructor.

Training Dates

• Duration of course: 3 Days