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Terms and Conditions

Returns, repairs and refunds


Consumer Returns Policy

  • Any item may be returned for refund or exchange within 30 days of purchase providing that the product has not been opened or used. (excludes iTunes gift vouchers and CTOs)
  • Apple products purchased from Western Computer that are faulty within 30 days of purchase may be returned to store for replacement or refund. (excluding printers)
  • All Apple products are covered under a one year warranty unless AppleCare Protection Plan is applied to certain items. Western Computer can support all warranty issues on your Apple products.
  • Faulty non Apple hardware and accessories may be returned up to 12 months after the purchase date. These items will be repaired or replaced.
  • Manufacturers warranties are not covered in store once the item is over 12 months old.
  • A valid proof of purchase is required for all returns.
  • Software cannot be returned once opened or downloaded.
  • This does not affect your statutory rights.
  • For information on our two year guarantee terms and conditions, please click here.