Our Western Care Support Plans offer comprehensive support on your Apple systems. They include our Help Desk cover but with added on-site support and hardware cover. Support is offered on desktop systems, network configurations, servers, professional software applications and key peripheral devices such as RAID and back up storage systems.
If a call to our Help Desk cannot resolve the problem, then we will send a qualified technician within a guaranteed response time of eight working hours to fix the problem. The support extends to an unlimited number of incidents in any one year.
A Western Care Support plan will reduce system down time on mission critical devices, support your hard pressed in house IT support resources, give you peace of mind and all for a fixed budget with no hidden extra costs.
The plans are scalable, but three plans offer different levels of cover.
Western Care standard package includes the Help Desk but with added on-site software cover. This means that a technician will be sent to your premises to perform software fixes that cannot be done remotely. Any parts required will incur an additional charge.
Western Care Plus is a higher level of cover that includes hardware, so there is no charge for any parts needed in a repair. It also provides replacement loan equipment, as most hardware has to be taken back to the controlled environment of our Service Repair Centre to be repaired.
Western Care Express offers all the benefits of Western Care Plus package but with a guaranteed response time of four hours.