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In-Store Services

To help you set-up and get the most out of your Apple device. 


Western Computer offer a full range of services to help you set-up and get the most out of your Mac, iPad or iPhone.

Our in-store team of certified Apple staff are always willing to help, whether you think there may be something wrong with your Apple device or even if you just want to know how to get the most out of it.

Your local Western Computer store is a good place to start should you require assistance or advice. Our store staff are friendly and always eager to help you get the most from your Apple device.

 

Click on the icons below to find out more about the services we offer. 

 

 

 

You & Me

Never used an Apple product before? Need help switching from a PC? Know the basics but still have questions? Buying a Mac, iPad or iPhone is just the first step.

‘You & Me’ is a set of three personal, in-store advice sessions tailored to whatever you need to know next. Let our friendly advisor - the same person for each session - take you on a tour as well as setting up the essentials to get started. We also recommend and install applications and software to help you to make the most of your Apple product for work, family and entertainment. Come along with other Apple devices, if you have them, so we can get everything working together. All sessions take place in-store where you bought your product at a time to suit you.

Walk out with a new confidence in using your Apple device.

You may also want to consider these other in-store services for your Apple product:

PC Data Transfer: Transfer any data from your existing PC device to your new or existing Apple product easily and
comprehensively.

 

  £69.00  


Personal Setup

You’re keen to use your new Apple device – iPhone, iPad or Mac but may need some help getting everything set up and ready to go. With this service, we take the time to introduce you to your device, as well as configuring the settings and preferences to get you started.
These include your mail accounts, messages and Apple ID as well as personal options such as parental and accessibility settings. You’ll also walk away confident on how to access the App Store and connect to Wi-Fi.

Make the product yours – with a little help from our friendly in-store team.

 

Device Introduction.

Create and/or Set-up Apple ID (iTunes Store, App Store, Email and Messages).

Setup Touch ID/ File Vault.

Configure settings and preferences e.g. Parental Controls, Accessibility, Wallpaper.

 iTunes and App Store tour.

Configure Mail accounts.

How to connect to Wi-Fi.


You may also want to consider these other in-store services for your Apple Product:

Backup Assistant: Ensure your new Mac has the most appropriate backup system to protect your memories and
vital files.

PC Data Transfer: Transfer any data from your existing PC device to your new or existing Apple product easily and comprehensively. 

 

  £39.00  


Mac Spring Clean
Ensure your Mac is really performing at its best with our Mac Spring Clean service. We start by checking for everything that is holding back optimal performance such as adware extensions and malicious anti-virus software. We also check and verify disk permissions. Then we assess where we can improve performance from hard drive capacity to helpful browser extensions and any outstanding software updates. Your Mac Spring Clean then is finished off with just that – cleaning the machine itself and advice on how to keep it running at its best in the future.

Leave the store knowing your device is looking and performing at its best.

 

Extensive check for malicious anti-virus software.

Removal of adware extensions.

Check and verify disk permissions.

Complete any outstanding software updates.

Assess current hard drive capacity.

Install helpful browser extensions (e.g. AdBlock).

Advice on how to keep your Mac running at its best.

Cleaning machine.


You may also want to consider these other in-store services for your Mac:

Mac OS X Reset: For when you decide your Mac needs a completely new start – back to factory settings.

Backup Assistant: Ensure your new Mac has the most appropriate backup system once it’s up and running again.

 

  £69.00   


Mac Data Transfer

You’re keen to get started with your new Mac but first you really need to transfer everything safely and comprehensively from your old one. Our Mac data transfer service makes the whole process very simple, considering everything you need for a new start...and we mean everything. We set up your user accounts, transfer mail accounts and Safari bookmarks and of course transfer all documents, pictures, iTunes music and applications. We’ll also ensure you have the updates installed for all available software.

A comprehensive service ensuring you and your new Mac are all ready to go as soon as you leave the store.

 

Set-up user accounts.

Transfer documents, pictures, iTunes music and applications.

Migrate all settings and preferences.

Migrate contacts and calendar.

Install Mac updates.

Transfer Safari bookmarks.

Transfer Apple Mail accounts.

Sync iTunes purchases.


You may also want to consider these other in-store services for your Mac:

PC Data Transfer: Transfer any PC data as well to have all your information to hand on your new Mac.

Backup Assistant: Ensure your new Mac has the most appropriate backup system to protect your memories and vital files.

 

  £69.00   


iOS Data Transfer

It’s great to upgrade but vital to transfer everything you need securely from old to new. Our comprehensive service ensures all your data is taken across from your old iOS device to your new iPhone, iPad or iPad Touch: documents, pictures and apps. Our staff will also transfer your vital statistics such as your Apple ID, email accounts, settings and preferences.

With one simple solution you can be up and running quickly; enjoying your new device, confident that you still have all your original data, apps and settings in place.

 

Transfer Apple ID.

Move documents, pictures and apps from existing iOS device.

Migrate all settings and preferences.

Transfer email accounts (passwords may be required).

Transfer App Store purchases.

Sync contacts and calendars.


You may also want to consider these other in-store services for iOS devices:

PC Data Transfer: Transfer any PC data as well to have all your information to hand on your new device.

Backup AssistantEnsure your new device has the most appropriate backup system to protect your memories and vital files.

 

  £39.00  


PC Data Transfer

You’re making the move to Mac from Windows so let us help you get everything onto your new product with our simple PC Data Transfer service. As well as transferring vital files such as documents, photos, movies and iTunes music, this service will set up your user account and install all the Mac updates you need. Leave the store with your new device up and running and ready to use.

A comprehensive service to transfer everything you need; now you’ve made the move to Mac.

 

Set-up user accounts.

Install Mac updates.

Email.

Pictures.

iTunes library.

Movies.

Documents.


You may also want to consider these other in-store services:

Personal Set up: A guide through everything you need to know about setting up your new Mac device to suit
your needs.

Backup Assistant: Ensure your new device has the most appropriate backup system to protect your memories and vital files.

 

  £99.00  


iOS Service

Sometimes software issues are best resolved by completely restoring your iPhone, iPad or iPod touch to its factory settings. Or do you want to start again with a completely blank slate for yourself or a new user, confident that all previous data and applications have been removed?

Our iOS service will not only reset your iOS device to factory settings but also includes cleaning your device and ports.

A fresh start all round for your iPhone, iPad or iPod to get it looking and working as good as new.

 

iOS device restored back to factory default.

Clean charging port.

Clean device.

Reset password (if required).

iOS updated.


You may also want to consider these other in-store services for iOS devices:

iOS Data Transfer: Ensure all data is safely transferred from one iOS device to another before restoring it to its
factory settings.

 

  £29.00  


Mac OS X Reset

Sometimes you really need to start with a clean slate. Our complete Mac OS X Reset service includes the two vital steps to restore your Mac to its original factory settings. Firstly our staff erases the existing OS X version along with all your personal data, settings and applications. They then reinstall the most appropriate latest OS X version for your device. Your Mac is now restored and ready to use for yourself or to pass on with confidence to a new user.

 

OS X erased.

Reset password (if required).

OS X reinstalled.


You may also want to consider these other in-store Mac services:

Mac Data Transfer: Ensure all data is safely transferred before going ahead with a clean slate for your Mac. Mac Spring Clean: Optimising and improving performance without going for a full reset.

 

  £39.00  


Backup Assistant

Protecting your data is vital – from work files to music, contacts to photos and other precious memories. With this important service, we firstly explain the benefits and options for backing up files and data regularly. We also configure your hard drive with Time Machine to ensure your backups are running seamlessly. Time Machine is a unique Apple back-up application that works with all the internal and external drives containing your data.

Relax in the confidence that your data is protected, leaving you to enjoy your new or restored Apple product.

 

Recommend suitable external hard drive.

Setup Time Machine.

Time Machine overview.

Complete first backup.


You may also want to consider these other in-store Mac services:

Personal Set Up: Let us help set up your new Mac or Apple device with everything you need to get started including
a tour of its key features.

Mac Spring Clean: Optimising and improving performance of your existing Mac.

PC Data TransferTransfer any data from your existing PC device to your new or existing Apple product easily and comprehensively. 

 

  £39.00  


Mac Hardware Upgrade

Get your Mac running at its best, with all the hardware elements you need to make it really work for you, now and going forward. Our certified in-store team can install a new hard drive, key to increasing your storage space as well as other hardware such as memory. If necessary we also reinstall the latest appropriate version of OS X to get your new hardware working at its optimum.

 

Install new hardware.

Hardware test.


You may also want to consider these other in-store Mac services:

Mac Spring Clean: Optimising and improving performance of your existing Mac.

Backup Assistant: Ensure your new device has the most appropriate backup system to protect your memories and
vital files.

 

  £39.00  


Software Installation

Get your Mac running at its best, with any of the latest software upgrades you need to make your Mac work at its best. Our certified in-store team can particularly install new memory to boost speed as well as other software such as Microsoft Office. If necessary we also reinstall the latest appropriate version of Mac OS.

 

Install software.

Install any available software updates.


You may also want to consider these other in-store Mac services:

Mac Spring Clean: Optimising and improving performance of your existing Mac.

Backup Assistant: Ensure your new device has the most appropriate backup system to protect your memories and vital files.

 

  £39.00  

 


Screen Protector Installation

Protect your iPhone screen with our Screen Protector Installation Service. The service includes the price of the screen protector and installation using state of the art Belkin TCP equipment. The process ensures bubble free application and accurate screen protector allignment. The Screen Protector will protect against scratches, dirt and various knocks to make sure that your device will be protected for the future. Available in a film or glass finsh. 

 

 Clean screen surface.

Install screen protector using Belkin TCP Machine.

Check device.  

 

You may also want to consider these other in-store iOS services:

 

iOS Service: Resets device to factory settings and includes cleaning of your device and ports.

 

  from £14.99  

 

 

To find out more information on any of our in-store services, speak to a member of staff at your local store. 

 

Click here to download our booking form.