Software vendors supported include among others: Adobe, Quark, Microsoft, Macromedia and FileMaker.

There is a dedicated and direct telephone line to the Response Centre, which operates a call logging system ensuring customer calls are dealt with promptly. Ninety percent of problems are dealt with immediately or within the hour, with the remainder receiving a same day response.

The Response Centre is open from 09.00 to 17.30 Monday to Friday.

The Response Centre is fully computerised with a service database logging calls, tracking spares and job progress. All the user systems
and configurations are held on the database.