::::: WESTERN COMPUTER :::::





	Service and Support Agreements
	What Level of Cover
	How it works
	Power User Support
	Network Consultancy & Installation
	Internet and Wireless Connectivity
	Emergency Call Out Service
	System Installation
	Warranty and Bench Repair Service
	Mac & PC Integration
	System Health Check
	System Audits
	Colour Management


We have tailored our services to meet your specific needs and budget. Our support includes not only a hardware service agreement but unlimited access to a telephone support line for the resolution of software problems. Several standard types of contract are offered, however we can structure contracts to the requirements of individual companies.



		Platinum Service Guaranteed response within four working hours, all parts and labour covered. Loan equipment provided if repair cannot be made on site. Absolutely no additional charges.



		Gold Service Guaranteed response within eight working hours, all parts and labour covered. Loan equipment provided if repair cannot be made on site. Absolutely no additional charges.



		Silver Service Guaranteed response within eight working hours, labour covered. Parts and any loan equipment are charged extra.



		Telephone Support Permanently staffed help desk giving diagnostics and assistance on Mac operating systems. Full telephone technical support and monthly technical bulletin are included on all levels of cover.