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Service Centres

 

 

As an Apple Authorised Service Provider, all of our service centre technicians are trained and certified by Apple. Our service centres and working practices are subject to regular Apple quality control to ensure that we maintain the highest standards of customer care and technical expertise. Our service technicians will only use genuine Apple authorised parts. 

We can service all Apple products in and out of warranty including Mac, iPad, iPhone, iPod, Apple Watch, Apple Accessories and Beats.

 



How to book in a product for service

 

There’s no need to book an appointment – just bring your product in anytime during opening hours and we’ll get the process started.

You will need to complete the following before visiting us:

• You will need to have an email address before we can book in your product.
• If you are booking in an Apple Watch, ensure that it is un-paired with your iPhone. Click here to find out how to do this.
• Remove your device from ‘Find my iPhone’. Further information on how to do this is available here.
• Ensure that you back up your data.
• Remove your case, screen protector or SIM card from your iPhone or iPad.
• Please bring along your original receipt if possible.
• Please do not bring along the packaging or any additional accessories.



Free warranty repairs

 

If your product is covered under Apple warranty or Western Computer guarantee, there will be no charges for inspection, labour or parts.






Out of warranty repairs 


For out of warranty repairs we charge an inspection and fault diagnosis fee of £39.00 for iPhone, iPad, Apple Watch and iPod and £84.00 for Mac. Once we have inspected and diagnosed your product, we will then send you a quotation for the parts. There will be no additional charge for labour.



Quick turnaround

We aim to diagnose the fault within 1 working day. Generally parts are delivered next day, however on some occasions this can take up to 4 days. iPhone cracked screens, non powering on iPhone and Apple Watch can take 4-6 days.



Regular updates

 

There is no need to contact us for an update on your service job. We will keep you up-to-date every step of the way by email and let you know as soon as your product is ready to be collected.


Ensure you back up your data

 

Protecting your data is vital – from work files to music, contacts to photos and other precious memories. Use our in-store service to backup your data before your product is booked in. Further information about Backup Assistant and other in-store services is available here.


 


In need of telephone assistance?

 

AppleCare provides expert telephone technical support for your Apple product. Complimentary telephone support is available for 90 days on Mac, iPhone, iPad and Apple Watch. You can contact AppleCare by calling 0800 107 6285. Ensure that you have your product serial number to hand before calling.

Please note that our stores are unable to provide technical support over the telephone.




Western 3 Year Guarantee

 

As Western Computer is one of the UK’s largest Apple Authorised Service Providers, we are the best people to look after your device. To find out more about our 3 Year Guarantee please click here.

 




Service Centre locations and opening hours

 

For service centre locations and opening hours, please click here.


FAQs


Can you give me an estimate over the telephone?

We are unable to provide estimates over the telephone. Your product will need to be inspected and diagnosed by our Apple Authorised Service Technicians before we are able to provide you with a cost for repair. If your product is in warranty or covered by the Western Computer guarantee, there will be no charge for the repair.


Can all Apple products be serviced?

Yes, as an Apple Authorised Service Provider we repair all Apple products including Mac, iPad, iPhone, iPod, Apple Watch, Apple Accessories and Beats. Unfortunately, we are unable to service products which are over 6 years old.


Do you repair cracked screens?

Yes, we repair cracked screens at all of our service centres. Please bring your product into our stores for an inspection and diagnosis.


Is my product covered by warranty or the Western Computer guarantee?

Input your product serial number here to check whether your product is under Apple’s warranty. If your product was purchased from 1st May 2016, it may be covered by the three-year Western Computer guarantee. Further information about the Western Computer guarantee is available here. We will be unable to repair products under warranty or guarantee with evidence of internal damage such as water contamination or non-authorised Apple parts. However, we will provide you with a cost for fixing your product.


Can you repair my Apple product if I didn’t originally buy it from a Western Computer store?

Yes - we repair all Apple products with a worldwide warranty, not just those purchased from Western Computer.



Terms and Conditions

To see our full Service Centre Terms & Conditions, please click here.


Support for businesses and schools

 

As part of our comprehensive supply, installation and training packages for business and education, we offer a range of support and service plans.


Support by telephone 


Our managed services support plans start with Help Desk support. Take advantage of unlimited calls and options for remote control access where our technicians identify and solve issues as soon as possible.

Support in person


Our onsite response packages keep your school or office running, ranging from pre-scheduled technicians’ visits to rapid response arrangements where our staff can be with you within 4 hours.
Get in touch today for details of how Western Computer can help your organisation thrive with Apple Technology.