Toggle menu

Mac OS X: Basic Troubleshooting

£249.00 + VAT

About Mac OS X: Basic Troubleshooting

This is an introductory course designed to give delegates the knowledge to resolve simple hardware faults and software problems. No technical knowledge is assumed and, where required, clear explanations are given. Attendee’s questions are encouraged.

Upcoming Course Dates

28th September
14th December


£249.00 + VAT

Book Now
  • Description
  • Course information
  • Mac OS X: Basic Troubleshooting

    Course Objectives

    This is an introductory course designed to give delegates the knowledge to resolve simple hardware faults and software problems. No technical knowledge is assumed and, where required, clear explanations are given. Attendee’s questions are encouraged. Attending this course should save hours of lost time and reduce blood pressure levels.

    Who Should Attend?

    People working on their own who rely on a Mac. Those who find themselves in charge of a small group of Macs. Anyone who wants to be able to cure simple problems without recourse to a help line. IT support professionals may wish to consider Mac OS X Support Essentials for a more technically intensive course.

    Course Requirements
    Delegates should have a good understanding of the Mac OS and have used a Mac for several months.
    Completion of the following course preferable: Introduction to Mac OS X

    How Do I Book?
    To book a training course, please call our Training Coordinator on 0117 922 5661 or alternatively send an email to trainingenquiries@western.co.uk 


  • Course Duration: 1 Day

    What You’ll Learn

    • Tools you might want to have on hand.
    • Troubleshooting theory.
    • The hardware components.
    • Power supply, UPS, mains protection.
    • Peripheral interface pros and cons: USB, Firewire, Thunderbolt.
    • Supporting peripheral devices.
    • Hard disk drives, disk recovery and rescue.
    • Removable media.
    • Memory installation and problems.
    • Displays, calibration.
    • Log in and user problems.
    • System Preference issues.
    • Font management.
    • Printer problems.
    • Protecting yourself from malicious software.
    • Software version conflicts and compatibility.
    • Some useful on-line resources.