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What our customers say about us

From our customer feedback we know that people appreciate our enthusiasm, our product knowledge and often our patience! Whether you’re just popping in or arranging one of our training sessions or set-up services, we hope these kind customer comments will give you an idea of the service we provide. 

 

 

"We have never had such wonderful service from any retailer in 70 years and you have been the star."
- Bob and Kath 

"All the team at Western Computer were very approachable and knowledgeable. Matt looked after us for the You & Me sessions and he was fantastic, ensuring that we got what we wanted from the sessions. Thanks."
- Sharon Brown

 "I have had one-to-one lessons with Josh in Cirencester the last couple of days, and being totally new to Apple, but having recently bought a MacBook Air, he was fantastic! There was no request too silly or basic and Josh tailored the appointments to meet my exact requirements for how I'll be using my Mac. He was really approachable and worked at a good pace to cover as much as I could take in. Above all he was really enthusiastic which left me feeling really excited about my new Mac! Thank you so much, would definitely recommend to others."

- Penny Martin 

"The staff are extremely helpful and knowledgeable of the services available, I have been in the store on a busy day and still a member of staff made sure I was welcome and would be attended to shortly. I have attended the You & Me sessions and now feel much more confident in the use of my MacBook and iPad. I was shown how to link and move items and various ways of using searches and loads more. I have recommended the service to a couple of friends and both my brothers, one of my brothers has already visited the store for help and was helped with his problem. Great service, Thank you."

- Paul Ball 

"As I'm new to Cheltenham I was recommended by a friend to visit Western Computer. I had a fault with my laptop screen and they told me it would take at least 7 working days. I received my MacBook back within 5 working days and because of my AppleCare there was no charge. Everyone in the store was very helpful and answered any of my questions. I would definitely recommend to anybody."

- Lauren O'Leary 

"Great service. Extremely knowledgeable, very helpful. Quick and efficient. A life saver! Thanks."

- Simon Hill 

"I bought my equipment from the Cirencester store and have returned several times for advice. In each case I was greeted with prompt efficient attention; nothing was too much trouble. A really good team with a very pleasant manner; they are a credit to you, and I should not like their efforts to go unrecorded."

- Peter Hilton 

"Visited today for service advice, though due to excellent customer care and genuine customer service I purchased a new item and extras as I felt truly valued. Even my 11 year old daughter commented on how polite and helpful the young man was who served us. Thank you."

- Kay Billingsley

"Very helpful three lessons for an "oldie" who is not very computer literate!"

- Jane Foxwell 

"Jamie was absolutely brilliant. My Mum is elderly, physically disabled and a complete and utter technophobe! Yet he was patient, treated her with respect, accommodated her needs and was a pleasure to meet."

- Kerry Wilks

"We don't normally send emails, but we have had such good service from Jamie in your Cheltenham shop, we wanted to mail you to thank you and send a heart felt thank you to Jamie."

- Mr N. Richens & Mrs A. Lodge 

"The service from start to finish was fantastic...Western Computer have polite, very efficient, well trained staff and I would definitely recommend them to anyone! Fantastic service guys, well done! I am a very satisfied customer."

- Mrs Deborah Long 

"I would like to compliment Western Computer in Oxford. I especially want to compliment Richard. He was very kind and endeavoured to solve my problem. Thank you all very much!"

- Chun Ming 

"May I take the opportunity to say what truly excellent service and total care I have received from James at your Preston store. Customer care at its very best in this day and age."

- Angela Reigh 

"James had excellent knowledge, explained it in simple terms and helped with my problem."

- Ged Flemming

"Excellent service - very helpful and friendly - I'll be back!"

- Kevan Woods 

"I was very impressed with the service I received. Daniel at the front desk was very helpful and explained clearly and precisely what they could do and it was fixed in a couple of days."

- Brian Joyce