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Careers at Western Computer



Work with a team of Apple enthusiasts.



Apple Field Service Technician 

Bristol


Type: Full-time
Location - Bristol


The Role:

The position is a field based support role which involves delivering the highest level of service and support to our new and existing long-standing clients, you will be supporting customers in the business and education environments throughout the UK. As one of our Field service technicians, you will be able to work well as part of a team and as an individual, as well as being able to work under pressure in a calm and effective manner. This role is a customer facing role and as such we will expect you to be confident and have excellent interpersonal skills along with the ability to communicate effectively at all levels. The role although primarily field based will occasionally involve assisting or working on the help desk and performing remote administration tasks. You will need to possess excellent time keeping and management skills, with the ability to show a degree of flexibility.


Job Requirements:

- Previous experience providing support in a similar role is essential
- Applicant must hold a full UK driving license 
- Applicants will be required to give consent to a DBS check
- Be a conscientious worker keen to meet client expectations, meet deadlines and perform at a consistently high standard 
- Be able to install, configure and maintain MacOS Server, and MacOS client workstations
- Experience with Directory Services (Apple Open Directory & Microsoft Active Directory integration) preferred
- Be able to install, configure and troubleshoot problems with various software solutions such as the Adobe Creative Cloud suite of applications, Extensis, Retrospect, Microsoft Office, FileMaker and Appleā€™s own software products such as GarageBand, Pages, Keynote and Numbers
- Have previous experience with software and hardware backup solutions
- Experience of configuring and maintaining hosted email server solutions
- Have a good understanding of network topology, including switch and router configuration or troubleshooting
- Have experience with various MDM solutions (AirWatch, Profile Manager or similar) in both business and education environments
- Previous experience of working in a help desk role would be beneficial
- Industry standard qualifications or certifications are desirable (ACMP, ACSP)
- Experience of working with the Windows platform would be a benefit
- Excellent communication skills and the ability to work as part of a team, as well as in an unsupervised capacity whilst working under pressure and being able to meet tight deadlines
- Have the ability to analyse and assess customer requirements and provide recommendations or solutions which will improve and enhance the clients day to day working experience


Package will include:

Company car
Phone
Laptop
Company pension scheme

To apply for this position, please email your CV to ian.ford@western.co.uk 



Apple Education Specialist 

Bristol


Type: Full-time
Location - Bristol


Overview:

Apple has quickly become the preferred platform of choice for both desktop and mobile computing in the academic sector. This has been achieved by offering a truly flexible IT solution that enables anytime anywhere learning, and by addressing the needs of media rich environments. Pretty much every school is looking to enhance their IT offering and embed IT within the curriculum, ultimately they want to raise standards and they need assistance in achieving these goals.


Target market:

Primary Schools
Secondary Schools
Academies
Independent Schools
FE Colleges


Job Purpose:

Proactively approach all schools within a sales territory with a view to becoming their preferred Apple provider. Identify key personnel within institutions, approach them and seek a face to face meeting. Explain our entire range of services and solutions we provide, demonstrate core Apple technologies such as Mac, iPad, iOS, and Mac OS.
Generate opportunities to provide system proposals/quotations, follow up and close the business. Identify potential marketing/event opportunities such as Teach meets or Technology days where we could further promote our services within the region.
Manage existing accounts, keeping them informed of the latest Apple developments, that support teaching and learning. Encourage the use of Apple technology across all curriculum areas, with a view to expanding the existing deployment of iOS and macOS devices.


Key Responsibilities:

Achieve a monthly and annual sales target
Deliver sales activity reports and sales forecasts
Build and maintain a sales pipeline, prospect list and client database
Approach all academic accounts within your sales territory
Identify key decision makers and seek an introduction meeting
Build personal relationships and maintain them with regular contact
Become their trusted advisor
Develop and maintain a set of key accounts
Communicate/demonstrate our solutions
Identify potential opportunities to market our services, events, trade fairs, teach meets Manage all aspects of the relationship, sales, service and training
Attend Apple and third party training
Sustain and develop product knowledge


Key candidate qualities:

Excellent verbal and written communication skills
Smart appearance
Ability to engage with all levels of management and SLT Be an Apple evangelist
A friendly, confident personality
Be able to quickly establish and maintain personal relationships
Good administration skills
Be well organised and possess good time management skills
Have an understanding of the academic sector from either previous sales or working experience Hold a good level of basic IT knowledge
Have an understanding and passion for Apple technology
Ability to work alone and as part of a team
A desire to deliver an exemplary customer experience


Package:

Competitive salary based upon experience Uncapped commission scheme
Company car or car allowance
Company pension scheme
MacBook Air, iPad, iPhone


About Western Computer:

Western Computer are one of twelve Apple Solution Experts - Education in the UK. Selected by Apple to specifically target the academic sector and deliver the entire range of Apple products at education price.

Our services include;
Apple hardware and software
Training - Apple Professional Learning (CPD)
Service and support - Apple Authorised Service Provider
Third party hardware (Griffin, Lock N Charge, STM)
Third party software (Adobe, Microsoft, Retrospect, VMWare Airwatch) Salary Sacrifice (Choose Your Own Device schemes)
iPad 1:1 schemes
FCA regulated provider of insurance and extended warranty products School Managed Services
DfE compliant leasing solutions

Western Computer have been an Apple reseller for over 30 years, and are one of the longest standing Apple resellers in the UK. We have an annual turnover of £12 million, we currently employ just over 60 staff. We have 6 retail stores across the UK - Bristol, Cirencester, Oxford, Cheltenham, Leamington Spa and Preston. Each retail store has its own service centre carrying out both in and out of warranty repairs. All of our workshop technicians are fully certified by Apple and we only use genuine Apple parts. 


To apply for this role, please send your CV and covering letter to dave.macmullan@western.co.uk 




Key Time Sales Advisor

Oxford


Join us at our Apple Premium Reseller Store, a unique place where people come to discover Apple products.

Be part of our team at Western and show your passion and expertise as you connect customers with Apple products.

Ideally, you will possess:

An understanding and passion for Apple technology
Smart appearance
A friendly, confident personality and good communication skills
Organised and professional manner
You're warm and friendly, and you love sharing knowledge
You have retail or customer service experience, or you just like helping people
You understand customer's needs and can provide the right solutions
You feel strongly about providing an exemplary customer experience
You're a team player who thinks quickly on your feet
You want to grow and learn in a changing environment
You will need to be able to work weekends

Full training will be provided on all aspects of the role.

To apply for this position, please email your CV to edel.griffith@western.co.uk