Toggle menu

 

 

 

Help Desk and Support Plans

Western Help Desk

Make an unlimited number of calls to an Apple Certified Technician who will assist you in diagnosing system faults or provide basic guidance on system set up and application use. The Help Desk offers a remote access service where our technicians will take control of your systems and resolve issues. 



Western Help Desk Server

Western Help Desk Server offers support for your Apple Server, OS X Server software and leading third party server applications, with all the benefits of the standard Western Help Desk, such as unlimited calls and remote access.



Western Care Support Plans

Western Care on-site hardware cover is available to complement the Help Desk. With this level of cover we will send a technician to your premises if we cannot resolve the issues remotely.



Western Care - Onsite response within 8 hours to resolve issues related to your workstations. (Loan equipment and repairs not included in this package).

Western Care Plus - Onsite response within 8 hours to resolve issues related to your workstations. All loan equipment and repair costs included.

Western Care Express - Onsite response within 4 hours to resolve issues related to your mission-critical devices. All loan equipment and repair costs included.

Third party onsite hardware support is also available - £POA 

 

 

 

 

 

For more information, please email;

prosalesenquiries@western.co.uk

 

 

Or alternatively, call us on:

0845 266 8886